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16/04/2020 a possible change (including an increase) in the guaranteed delivery time

Dear customers!

Due to the current emergency situation in the Russian Federation and other countries of the world, with the rapid spread of COVID-19, which was declared a pandemic virus by WHO, unprecedented restrictive measures were taken in the world, including by the Government of the Russian Federation. These measures are aimed at isolating and restricting the movement of citizens, declaring non-working days, closing regions of the Russian Federation for quarantine, introducing special customs and transport controls, suspending or restricting the activities of organizations (including in the field of logistics) and state bodies, and closing state borders.

In this regard, there were difficulties in delivering shipments to recipients, including to those regions of the Russian Federation and countries with which transport links are temporarily restricted, and in some cases completely discontinued. In this situation, our company is limited in its actions to properly fulfill its contractual obligations.

Due to the above-mentioned force majeure circumstances (clause 3 of article 401 of the civil code of the Russian Federation), DIMEX notifies you of a possible change (including an increase) in the guaranteed delivery time of shipments set by the company's Tariffs.

Our company puts the health and well-being of its customers, employees and partners first. In the current adverse epidemiological situation, this becomes a special priority. We ask you to understand the above changes in the performance of DIMEX's obligations to deliver shipments in such a difficult situation in the country and in the world.